Eneco
Eneco
Eneco
Sustainable Energy Partnership
Eneco
Sustainable Energy Partnership
Eneco is one of the largest energy suppliers in the Netherlands and a leader in the field of renewable energy, serving over 2 million business and residential customers.
Eneco is one of the largest energy suppliers in the Netherlands and a leader in the field of renewable energy, serving over 2 million business and residential customers.
Eneco is one of the largest energy suppliers in the Netherlands and a leader in the field of renewable energy, serving over 2 million business and residential customers.
Enhancing Eneco’s Customer Service Platform
As a freelance digital product designer I was contracted by DEPT® Agency to work on “Mijn Eneco”, a digital customer service platform that enables Eneco’s customers to manage their account and services.
My team was tasked with rebuilding the legacy codebase to a single-page application built in Sitecore with React. Through user research and data-driven design we were able to enhance the customer experience and successfully launched the new platform within 6 months.
Enhancing Eneco’s Customer Service Platform
As a freelance digital product designer I was contracted by DEPT® Agency to work on “Mijn Eneco”, a digital customer service platform that enables Eneco’s customers to manage their account and services.
My team was tasked with rebuilding the legacy codebase to a single-page application built in Sitecore with React. Through user research and data-driven design we were able to enhance the customer experience and successfully launched the new platform within 6 months.
Driving Sales & Design Consistency at Eneco
Transitioning to the Sales team, I spearheaded cost-effective UX testing methods, while gathering valuable user feedback. This helped align business goals with customer needs, leading to an optimised sales funnel.
Alongside the Frontend Lead, I also established the foundation for an updated Eneco Design System, now used by over 8 development teams, ensuring design consistency across the company.
Driving Sales & Design Consistency at Eneco
Transitioning to the Sales team, I spearheaded cost-effective UX testing methods, while gathering valuable user feedback. This helped align business goals with customer needs, leading to an optimised sales funnel.
Alongside the Frontend Lead, I also established the foundation for an updated Eneco Design System, now used by over 8 development teams, ensuring design consistency across the company.
Responsibilities
— Concept development
— User Experience design
— Visual design
— Prototyping
— Creative direction
— Design system contributions
— Design critiques
— Pitching & presenting
